Manage all your conversations
in one place
Helpify gives you all the tools to manage conversations,
build relationships and delight your customers from
one place.
Multiple sources. One
dashboard.
48/50 Subscribers for the Beta
Omnichannel
support center
Helpify connects with popular customer communication channels like Email, Website live-chat, Facebook, Twitter, WhatsApp, Instagram, Line, etc. This helps you deliver a consistent customer experience across channels – from a single dashboard.
Team
Collaboration
Communicate with your teammates without leaving Helpify. Simply, use private notes to mention your colleagues and chat with them about your customer conversations.
Automate
your repeated tasks
Setup Automation Rules to handle all the grunt work. So, your customers get all your attention. Leave all the grunt work to your bots. Select from a wide range of options to automate tasks related to your conversations, or engage your team.
Be in charge of everything that comes before and after customer conversations
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📊 Stay informed with auto-generated reports
See what is currently going on with your conversations and agents, or assess which labels or inboxes are the most active, and analyze various important key performance indicators – from your helpify dashboard.
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Conversations Report
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Agents Report
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Labels Report
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Inbox Report
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Teams Report
😊 Customer Satisfaction Analysis for conversations
Enable CSAT survey to automatically ask your customers to rate their conversation with you. View your comprehensive CSAT report, whenever you want.
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Automated feedback collection
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Automated comprehensive reports
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Useful filters
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Download CSAT Report
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📢 Campaigns for proactive customer engagement
Create ongoing or one-off live-chat campaigns to engage your customers. Send targeted messages to your customers based on their visits and how they spend time on your application.
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Automate your campaigns
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Define smart triggering conditions
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Schedule one-off campaigns
🏷️ Organize your conversations with labels
Create custom labels for your organization in minutes. Simply select relevant labels from your chat's sidebar while chatting with your customers.
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Customize and colour your labels
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Labels report on your dashboard
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Automate label assignment by parameters
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A live chat that fits your brand
Customer engagement made easy
Helpify enables your team to be more productive, faster, and collaborate without switching apps.
Our integrationsnotre méthode
Data is key for better monitoringnotre méthode
Analytics
Unleash the superpowers of data-driven decision-making by gathering insights from Analytic tools.
Shape your strategies with detailed website and web app analytics, understand user behavior, and optimize your online presence effectively.
business
Harness the power of unified sales insights by aggregating data from Business tools to get a comprehensive overview of your sales performance.
Monitor revenue streams, track transaction details, and streamline business operations with all-in-one sales data aggregation.
social medias
Amplify your social media impact by consolidating data from YouTube, X (Twitter), and LinkedIn to achieve a holistic view of your social media analytics.
Enhance your online presence, engage with your audience effectively, and tailor your content strategies for maximum reach.
